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Within 4 hours

24/7

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+254 746 764 503

Immediate

8 AM - 8 PM EAT

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24/7

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Within 30 minutes

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Support Hours

Regular Support

Monday - Friday8AM - 10PM EAT
Weekend9AM - 8PM EAT

24/7 Emergency Support

For urgent security, payment, or safety issues, we provide round-the-clock emergency support through live chat and WhatsApp.

Expected Response Times

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Urgent Issues
< 30 min
High Priority
< 2 hours
Medium Priority
< 4 hours
General Inquiry
< 24 hours
Department Contacts

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Security & Safety

Report suspicious activity, fraud, or security concerns

security@carstrel.com

High Priority

Payment & Billing

Payment issues, refunds, and billing questions

billing@carstrel.com

Medium Priority

Vehicle Support

Help with listings, rentals, and vehicle-related issues

vehicles@carstrel.com

Medium Priority

Partnership & Business

Dealer partnerships, business accounts, and enterprise solutions

business@carstrel.com

Standard Priority

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