Help & Support
Find clear, professional answers to common questions about car rentals, auctions, and security verification steps.
Protect yourself from online fraud. Learn how our secure SafePay protocol keeps your money secure.
Our dedicated Nairobi-based compliance and support team is ready to assist you.
Questions about rentals, bookings, and platform features
Report suspicious listings or fake chassis claims
Verification timeline and escrow releases
Support Email: support@carstrel.com
Escrow/SafePay Desk: +254 700 152 233